Privacy policy

Your Privacy Matters

At DirectStore UK, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your data when you interact with our services. It also outlines your rights and the legal protections in place.

By using our services, you agree to the terms outlined in this policy.

Interpretation and Definitions

Interpretation

Words with capitalized first letters have specific meanings, as defined below. These definitions apply whether used in the singular or plural.

Definitions

  • Account: A unique profile created to access our services.
  • Company: Refers to DirectStore UK ("we", "us", or "our").
  • Cookies: Small data files stored on your device to enhance your browsing experience.
  • Country: Refers to the United Kingdom.
  • Device: Any internet-connected device, such as a computer, smartphone, or tablet.
  • Personal Data: Any information that can identify an individual, directly or indirectly.
  • Service: Our website and any online services we provide.
  • Service Provider: Any external company or individual who processes data on our behalf.
  • Usage Data: Data automatically collected during your interaction with our service.
  • Website: Refers to DirectStore UK, accessible at https://directstoreuk.co.uk.
  • You: The individual accessing our services or any legal entity represented by such an individual.

Collecting and Using Your Information

Personal Data We Collect

We may collect personal information such as:

  • Your name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details

Usage Data

This includes information such as:

  • IP address
  • Browser type and version
  • Pages visited
  • Time spent on pages
  • Clickstream and diagnostic data

Tracking Technologies and Cookies

We use cookies and similar tools to improve your experience. These may include:

  • Browser Cookies: Small files stored on your device.
  • Web Beacons: Embedded elements in emails or web pages to monitor engagement.

Cookies help with:

  • Core site functionality
  • Remembering user preferences
  • Analytics and performance improvements

You can adjust your browser settings to disable cookies, though this may impact functionality.

How We Use Your Data

We use your information to:

  • Provide and manage our services
  • Fulfil and process your orders
  • Communicate with you (e.g. updates, offers)
  • Improve site performance and user experience
  • Comply with legal and regulatory obligations
  • Facilitate business transfers (e.g. mergers, acquisitions)

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

International Data Transfers

Your data may be stored or processed outside your home country, including in jurisdictions that may have different data protection laws. By using our services, you consent to such transfers.

Your Right to Delete Personal Data

You have the right to request deletion of your personal information at any time. Please contact us using the details below to submit a request.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data. However, no internet-based method is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of your data
  • Object to certain data uses or processing
  • Withdraw consent where applicable

To exercise any of these rights, please contact us directly.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, feel free to reach out:

📞 Phone: +44 80 0566 8993
📧 Email: contact@directstoreuk.co.uk
🏢 Address: 194-202 Old Kent Rd, London SE1 5TY